KEEPING YOU RIDING
Warranty, Crash Replacement, Trade/Exchange Program
La Famiglia Veloforma: The Veloforma Company is a family. Once a customer buys a frame from us, they become part of that family, and we want to keep you experiencing la gioia della corsa—the freedom and joy of la bicicletta.
FAMILY / LA FAMIGLIA VELOFORMA
Veloforma makes some of the best constructed bikes in the world. However, should you have a problem, all Veloforma frames and forks come with a two-year limited warranty, offered exclusively to the original owner. The warranty is non-transferable. This warranty covers defects in workmanship or materials within two years of date of purchase, and does not include any damage caused to the product including normal wear and tear, improper assembly or improper maintenance, or uses of the bicycles for which they were not designed.
Damage or failure due to accident, misuse, abuse or neglect is not covered under said warranty. Labor charges for disassembly, part replacement or changeover is not covered.
Frames and forks submitted and accepted for warranty due to manufacturing defects will be serviced or replaced with the current inline model at the sole discretion of Veloforma. All freight charges are the responsibly of the owner.
This warranty is void in its entirety by any modifications to frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item. Repair and replacement is the sole remedy of the warranty. The warranty only applies to Veloforma bicycles purchased from a Veloforma fit studio, Veloforma dealers or directly from Veloforma. Veloforma is not responsible for incidental or consequential damages. Any claim against this warranty must be made by contacting Veloforma directly, in writing and via email.
We understand all too well that accidents may occur. It’s the unfortunate side of pushing our limits. We want Veloforma bicycle owners to continue to stay on a Veloforma. We appreciate the financial investment you made in us and we know that the financial investment required to replace a damaged bike frame or a part not covered under warranty can be challenging for the owner. That’s why we offer a crash replacement program.
Damage that occurs to a frame, fork or part, from a crash or any other incident that is not covered by warranty may qualify for a crash replacement discount. The items must be returned to us for inspection and are subject to approval. If approved, you will receive a 30% discount on said item. Any charges that may be incurred from disassembly and shipping are the responsibility of the owner.
Veloforma customers with a frameset that's two years or older have the opportunity to trade in for a current model. Email us to see if the Veloforma trade-in program will work for you. Some things you should know beforehand: If you’ve received your bike through a sponsorship, you got a Bro deal, or you're not the original owner, you do not qualify. We will notify you directly via email about your eligibility to trade in your frame. You will have 45 days from the time of notification to take advantage of the trade-in offer.